Creative Negotiating
Creative Conflict Workshop
Creative Negotiating
Course Overview
This workshop helps individuals and organizations create agreement. Successful individuals and organizations use effective negotiating strategies. They create agreements that meet the needs of all parties and foster on-going productive relationships. Such agreements don't just happen. They result from the application of a unique set of skills - skills that can be learned through the Creative Negotiating Workshop. Our lives are controlled by agreements that we make over time. Agreements govern what work we will do, how much we will get paid, who we will work with, and when we take our vacations. Most of these agreements are informal and implicit while some are more formal and explicit. Something they all have in common is that they were all negotiated (or could have been negotiated) at some time. Every day we have opportunities to create new agreements or improve existing agreements. Do you recognize these opportunities? Do you know how to make the most of them?
Who Should Attend?
- Those responsible for the strategic direction of their organizations
- Professionals required to negotiate internal working relationships
- Industrial relations specialists (both union and management)
- Purchasing agents / sales representatives
- Anyone wanting to develop effective partnerships with other organizations
- Marketing professionals
- Human resources professionals
- Entrepreneurs
Topics
- Hard, Soft and Creative negotiating - what are the differences?
- When to negotiate, when not to
- Principles of Creative Negotiating
- Clarifying Interests, Issues and Positions
- Probing for the interests of the other person
- Planning the Process
- Creating Options
- Implementing agreements
- Measuring the outcomes of the negotiation
- Constituents, Stakeholders and Bystanders
- Alternatives to negotiating
- Dealing with hidden conflict
- Power in the negotiating relationship
- Your best and worst alternatives to negotiating
- Communications skills in negotiating
- Pure bargaining strategies (tactics)
Methods
The seminar consists of a combination of lectures and discussions, case analyses, simulations, and practice negotiations focusing on the process of negotiating. Participants will analyze and discuss actual negotiations from their own workplaces. A Creative Negotiating manual with reference material, structured worksheets and a bibliography are included.
Logistics
Duration: 1, 2 or 3 day versions are available
Class Size: Up to 20 participants
Creative Conflict Workshop
The Workshop That Helps You Understand, Prevent and Resolve Conflict
All organizations have conflict. Healthy organizations and individuals deal with conflict in a positive, creative manner – reaping benefits from new ideas and improved relationships. If you or your organization have not developed a positive approach to conflict resolution, this workshop will provide the assistance you need. Participants will gain an understanding of how conflict affects individuals and teams in the workplace. They will examine their preferred approaches to dealing with conflict and will be introduced to alternate strategies.
Topics
- Definition of Conflict
- Principles for Conflict Resolution
- Steps for Understanding Organizational,
- Interpersonal and Individual Causes of Conflict
- Emotion Management
- Styles of Approaching Conflict
- Clarifying Interests, Issues and Positions
- Establishing Goals for Resolution
- Creating Options
- How to Know When Conflict cannot be Resolved
- Conflict Prevention
Methods
The seminar consists of a combination of lectures and discussions, cases, simulations, and practices. Participants will analyze and discuss actual conflicts from their own experience. A Creative Conflict Resolution manual with reference material, structured worksheets and a bibliography are included.
Logistics
Duration: 1 day version available, other durations can be negotiated
Class Size: Usually up to 20 participants, depending on learning objectives desired
and duration chosen
